The Control Room Solution is the new trendsetter among software solutions for Police, EMS, and Fire control centres. It is an integrated end-to-end platform that includes all common Control Room operations.
Contact with caller and history (CRM)
Communications Management (ICCS)
Mobile video communication and geolocation (EML)
The new platform is born from our ability to innovate and the solid market experience of Frequentis and it marks the acquisition of Regola within the Frequentis Group. The two companies are now a united reality to fulfil market trend for a comprehensive and integrated toolset for safety critical control centres.
Public Safety as a whole
The Control Room Solution is the revolutionary result of combining Regola’s Unique tactical software with Frequentis’ renowned LifeX communication and collaboration platform. Together with Regola’s EML multimedia technology and PWS, they provide the all-inclusive approach to Public Safety processes to any control centre worldwide.
Do more, work smarter
Automatically providing detailed caller knowledge and history on every call, the Control Room Solution reduces average response times by over one minute. The integrated and linked information cut down the chances of oversight.
Eliminate data duplication
The integrated solution avoids the need for multiple entries of the same information into different systems. Data are captured one time and shared across the whole emergency management workflow, even in a multi-agency scenario.
Reduced operating costs
Thanks to the seamless technological integration, software ergonomics are maximised and all the typical hurdles of aggregated systems are removed. As a result, operating and updating costs are greatly reduced.
Dissolve Control Room borders
Manage the totality of command and control operations, with a consistent flow of data and tasks from the caller’s mobile device to the on-board and wearable devices of patrols and emergency responders.
Intuitive minimal training
The user interface is state-of-the-art in terms of intuitiveness, immediacy of information, consistency, and visual comfort during long, highly critical sessions. The information you need is always right in front of you, without the need to open panels and subpanels.
Full scalability for any control centre
Complete support for multi-tenancy and multi-agency scenarios. Incidents and services can be shared with other Forces, partners, and regional partners. Legacy and third-party integrations are included.
What is Unique?
Unique is the acclaimed tactical incident management platform developed by Regola. Including specialized modules for Policing, Fire and EMS, it is based on a common infrastructure and architecture to ensure a single integrated solution for all Control Room operations.
With Unique, the Control Room Solution gets a map-centric approach and the perfect technology for teamworking – even cross-authority – for Control Centres of any degree of organisational complexity. Unique is also the CAD providing the highest level of resilience, capable of working even offline in case of power outages, blackouts, abrupt interruptions.
Unique features the innovative Emergency Mobile Link, which allows operators to perform a speed up of the event assessment using live video from the incident scene, and to carry out the SMS-based geolocation and the real-time tracking using smartphones..
What is LifeX as a service?
LifeX is a future-oriented critical and safety communication and collaboration platform by Frequentis. It is focused on supporting the call-taker with all the information in a very efficient and clear way, whether it is a telephone emergency call, a radio emergency call, or other sources such as a web chat. Any communication source is combined into a conversation stack and provides structured data and a full audit trail of all events delivered.
Thanks to LifeX as a Service (LXaaS), the Control Room Solution offers a viable, economical, and scalable cloud-based approach to smart geolocation, conversation routing and in-call collaboration for control room multimedia emergency communication.
A comprehensive approach to CAD, Mapping, CRM, and ICCS
Tactical and map-centric incident management with ARLS and AVLS capability
Live sharing of the whole case and data with external Agencies and Forces
Top-notch warning, decision support, and error checking tools to avoid oversights and repetitions
Short-term communication recording for quick jumping back during management
Long-term recording for subsequent investigation
Real-time video interaction with the incident scene using standard mobile phones (app-free)
Support for digital radio, analog radio, LTE, and every available communication system
Built-in questionnaire tools for third-party and custom assessment protocol
Real-time multilanguage text translation
Built-in engine for Standard Operating Procedures
Seamless central-to-mobile operating workflow
99.99% availability on a geo-redundant architecture, with inherent scalability. Multi-tenant resilient architecture
Complete integration with external services and technology, including sensors and wearable devices
World-class standards and security compliance
Regola is an Independent Software Vendor based in Turin, Italy, and is specialized in designing, manufacturing, maintaining mission-critical platforms and software-level system integration for Emergency Response Organisations and Public Safety Authorities.
Since 1995, Regola is focused on the emergency management market and its Control Room solutions are acclaimed for the constant push in innovation in the Police, Fire, EMS, and Civil Protection sector. For more information, please visit regola.it.
Frequentis, headquartered in Vienna, is a global supplier of communication and information systems for control centres with safety-critical tasks in the Public Safety & Transport sectors (police, fire brigade, ambulance services, shipping, railways).
As a global player, Frequentis operates a worldwide network of branches, subsidiaries, and local representatives in more than 50 countries. Products and solutions from Frequentis can be found in over 40,000 operator working positions and in more than 150 countries. For more information, please visit frequentis.com.
Regola and Frequentis: the synergy
Since 2022, Regola is member of the Frequentis Group. This acquisition underlines Frequentis’ mission “For a safer World” and boosts the value for our customer in the Public Safety market by merging the two companies’ vast experience in the fields of communications and incident management.
As a member of the Frequentis Group, Regola can bring its enormous technological expertise to complex control rooms requiring comprehensive response to emergency and citizens calls, such as Police Control Centres and Fire Departments. The use of a common and fully integrated platform with call-taking, citizen contact, dispatch and live information sharing functions brings customers the maximum desirable in terms of cost savings, accuracy, and ease of use.
It is the natural meeting point between the tailored excellence typical of the best part of Italy and the solid and historical market experience of a group that competes to become the number one for safety critical control centres globally.