The preventive actions we adopted

Following the Italian government arrangement, our teams quickly switched to smart working and our technicians ensured that this happened without any interruption of service to our customers. Today, 100% of our staff work from home and our support team continue to serve emergency structures 24/7 in many countries of the world. We have enhanced our Agile collaboration tools, adopted new teamwork models, configured software and systems to guarantee maximum security of the sensitive information we process.

Daily working with Emergency Agencies, rescuers, Civil Protection and mayors, we perfectly know the importance of adopting preventive behaviours against the epidemic outbreak. We are a young team, but we are fully aware of the importance of protecting our families, relatives and fellow citizens

We never stopped being there

We’re committed to service continuity. Thus, while a part of the world was stopping, we have activated two new Emergency Control Rooms in Europe, essential resources to cope with the virus overflow.

When the spread of the epidemic in Northern Italy overwhelmed the emergency services with an exponential growth in calls, we promptly intervened and in 24 hours we developed software modules that allowed EMS call-takers to guarantee support to all citizens, despite the dizzying numbers.

In the meantime, our alerting platforms have helped municipalities to rapidly send their citizens certified information on how to deal with the pandemic. This is happening right now, with hundreds of alerts sent to millions of people in 24 countries around the world through our high-capacity cloud services. Today, we provide 3 months free license of our early warning solution nowtice. This is our personal effort in the important fight against the fake news infodemic.

Now we are working on the tools that will be used in phase 2 of the COVID-19 Emergency. Together with the Institutions, we are developing specific solutions for the Operations Centres that will handle case monitoring, including mobile modules and telemedicine devices. Once again, we are continuing our work as innovators in Public Safety technology, which began more than twenty years ago.

Supporting what matters and doing it quietly

Our teams, our professionals, all our staff have accepted this challenge with determination and commitment. In tiptoes, without hitting the headlines, they are working in the backstage of the operations conducted by public bodies, behind the software of the Control Rooms’ workstations shown by the news.
This is how we are used to act, this is how we like to work: to prepare technology so that everything runs smoothly, to provide the frontlines with what they need, to let every citizen feel more secure.