All Unique EMS functions are based on a state-of-the-art automatic analysis of the case, that is specific to the type of Authority. In this way, operators can make quick decisions, thanks to panels and information that are always consistent with the current state of the mission.
Data validation rules, mandatory fields, geographic competences, and each operational scheme are variable and can be defined independently and change gradually, if your operational protocol is updated.
The all-in-one software solution to Emergency Medical Services
> Control Rooms
> Hospitals
> Ambulances
> Transportation
> HEMS
Unique EMS is a modern and modular software for mission-critical activities and medical emergency management. It is a 3rd generation CAD (Computer Aided Dispatch) solution that allows you to independently configure any operation workflow, so Unique EMS adapts to any type of EMS service and to structures of any size. Thanks to the Unique technology on which it is built, it is also compatible with multi-agency and multi-level scenarios (PSAPs I and PSAPs II).
The all-in-one software solution to Emergency Medical Services
> Control Rooms
> Hospitals
> Ambulances
> Transportation
> HEMS
Unique EMS is a modern and modular software for mission-critical activities and medical emergency management. It is a 3rd generation CAD (Computer Aided Dispatch) solution that allows you to independently configure any operation workflow, so Unique EMS adapts to any type of EMS service and to structures of any size. Thanks to the Unique technology on which it is built, it is also compatible with multi-agency and multi-level scenarios (PSAPs I and PSAPs II).
Our golden rules to Medical Emergency Management
Context is King
End-To-End Approach (E2ES)
Unique EMS is a complete solution that includes PBX / PABX telephony, CTI, CAD, cartography, supervision modules, synoptic tables, operating consoles, and the back office for context customization. It consists of everything you need, from workstation tools to web and mobile modules for remote access: with Unique EMS you opt for a single interlocutor who takes care of all aspects and relieves you of the technological update problems typical of third-party software. But you can also choose to adopt only the modules you really need and thus to obtain a simple system, tailored to your operational context.
Configure it in every single detail… and in complete autonomy
You can literally transform every detail of Unique EMS to set up the Control Room software exactly the way you need it. There are over 3000 aspects that, if you want, you can modify by yourself, when you want, without having to ask for the intervention of our assistance team. Or you can immediately start working with the default configuration and, if you prefer, you can ask us to set up the version that best suits your working models. We designed Unique EMS this way because we think that the CAD should be a working tool you fully own and not a borrowed technology that binds you to the software vendor.
A CAD and an interoperability hub, in one single solution
We have included in Unique EMS a software module dedicated to the interaction and exchange of data with the most popular technologies used in PSAPs and modern Operations Centres. In this way, in addition to the latest generation CAD, you get a true technology hub that deals with processing, aggregating, and synchronizing all the software tools you use in emergency management.
Not a mere software, but a wingman by your side
In Unique EMS, everything is in perfectly fit to facilitate decision making and to reduce response times. It is not just a question of usability, it is the entire platform that becomes an active part of your team and that interprets the information and the current situation to provide you with everything you need, at the right time, with a drastic reduction of the possibilities of error.
Why medical emergency services choose Unique EMS?
Because it is a third generation CAD, designed together with experts from the USA, Germany, United Kingdom, and Italy to ensure maximum flexibility of use in all international contests, and its core technology is also used by Police, Fire Brigades and by the European NUE112.
Because it is a cloud software that can also be used in the exclusive hybrid mode: thus, you get all the speed and consistency of on-premises solutions with the ease of updating and the protection offered by cloud systems. It is our company commitment to simplify the technology employed in Public Safety and emergency response.
Because it is a tool with the highest level of resilience available on the market, capable of working even offline. It resists power outages, blackouts, abrupt interruptions to services and is also able to restore the exact situation as it was before a crash, to offer maximum business continuity.
Because it includes exclusive features such as the Emergency Mobile Link, which allow LIVE VIDEO CONNECTION from the caller’s smartphone, SMS-based geolocation, support for silent calls for callers under threat and dialogue with deaf users. All without resorting to external tools.
The CAD that adapts
as your Emergency Service grows up
Unique EMS has a unique feature on the CAD market: it can transform itself hand in hand with your Control Room, as your emergency response service includes new tools and faces new responsibilities. This is possible thanks to the exclusive software architecture and to the supply model we have designed for our customers.
You can even create additional custom fields in the incident/case cards, for example to collect more clinical data that are required by new protocols you are adopting. You can do it in complete autonomy, since you yourself design the CAD as you need it, now and hereafter.
At any time, you can configure a new way of working, change the rules of the event management process, and add integrations. And the software solution is designed so that each feature is always available when you need it, but does not interfere with your work, if you do not.
Take your next step, Unique EMS is ready to support you!
MAIN FEATURES
Operating Procedures Suggestion
Configure the standard operating procedures that are commonly used in your operation domain, to speed up activities and to comply with regulatory protocols in emergency response. Unique EMS selects for you the applicable procedures based on the case data.
Custom assessment protocols
Unique EMS includes a module for creating custom question and answer sequences, EMS pre-arrival instructions (IPA) and post-dispatch directions. The protocols created with Unique EMS are always navigable back and forth during the interview.
Certified assessment protocols
In addition to custom assessment protocols, Unique EMS supports Priority Dispatch’s ProQA® Medical protocol – International Academies of Emergency Dispatch (IAED) MPDS® system. It is the first CAD to have received the International ProQA® Paramount Titanium certification First CAD with ProQA Paramount Titanium International Certification: Medical – Fire – Police for EMS, Fire and Police.
Interaction with hospitals
With Unique EMS you have access to all the information provided by hospitals regarding the availability of beds, the operating status of medical equipment (CT scan, operating rooms, …), and ward access times. This information is crucial for the logistics of the intervention.
Support for remote offices and for rescue teams
The platform includes the web-based features that allow to manage some of the case data from remote operations centres and from the offices of voluntary associations. Using the mobile tools, rescue teams and paramedics can update availability, information about on-board staff, vehicles equipment checklists and consult mission data, even from tablets and on the move.
Smart information boxes
One of the most appreciated features of Unique EMS is the effectiveness of its smart information boxes, which help the operator in his decisions and highlight aspects such as the coincidence of several cases in the same area, the proximity of points of interest (e.g., AED), whitelist and blacklist numbers.
Geofencing – decision support based on geographic areas
Unique EMS includes automatic features that are triggered based on proximity/inclusion with respect to specific areas of the territory. For example, the operator can be warned if the ambulance is near the target, to notify people waiting for it. The proximity can also be evaluated on a time factor, instead of the geographic distance.
Next-generation GIS and map features
The integrated map module included in Unique EMS expands the normally intended map functions for CADs. Thanks to the synergies with top level information providers, including Google professional services, you have at your disposal data on opening hours, contact details, photo references of places, with the most up-to-date information sets.
Support for Major Events
If required, Unique EMS can operate as a logistic and decision-making table for major emergency situations. In this case, for example, it is possible to manage accurate logistics of vehicles and teams, including geofencing functions, and to organise multi-entity interactions.
Exclusive!
Unique EMS includes an unprecedented feature for managing the logistic of the ambulances and the progress of the intervention.
Multidisciplinary vocation: case sharing and process control
Unique EMS working principle is that of create a shared command and control desk and to make it available on each workstation in the Control Room. Then, the traditional CAD becomes a digital and interactive dashboard accessible by each operator, from call-takers to managers and coordinators of other Bodies.
Technology
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