We designed Unique Fire working together with the end-users. And they emphasized the importance of a software solution that allows teams to cooperate effectively, in every activity and in synergy with external structures, in the major events such as large fires. We have created Unique Fire just like this: a software where call-takers, dispatchers, support teams, external bodies and field teams alternate without interruption and collaborate during the whole event cycle.
Tactical software for fire brigades and fire services
National, district and municipal
> Control Rooms
> Fire Stations
> Private Fire Services
Unique Fire is a professional tactical software covering all the responsibilities of the public fire brigades and private fire services. Based on a modular and easy-to-configure CAD (Computer Aided Dispatch) platform, the software assists operators during the call-taking, the dispatch and the management of emergency calls and planned tasks.
The market-leading values of Unique Fire are its whole flexibility and its exclusive tools. The platform matches scenarios of any size (from national Control Rooms to local fire stations) and includes valuable features such as the pre-assessment via live video and a unique implementation of PDAs and Standard Operating Procedures (SOPs).
Tactical software for fire brigades and fire services National, district and municipal
> Control Rooms
> Fire Stations
> Private Fire Services
Unique Fire is a professional tactical software covering all the responsibilities of the public fire brigades and private fire services. Based on a modular and easy-to-configure CAD (Computer Aided Dispatch) platform, the software assists operators during the call-taking, the dispatch and the management of emergency calls and planned tasks.
The market-leading values of Unique Fire are its whole flexibility and its exclusive tools. The platform matches scenarios of any size (from national Control Rooms to local fire stations) and includes valuable features such as the pre-assessment via live video and a unique implementation of PDAs and Standard Operating Procedures (SOPs).
Main benefits of Unique Fire
Teamworking and sharing at their very best
Focusing on the post-event management
Focusing on the post-event management
We are well aware that event management does not end when the emergency ceases. In Unique Fire, the post-event phases are supported and included in the event card as well as the subsequent protocol activities, such as building stability tests, recovery and decontamination actions or the assessment of required safety measures. The powerful decision support engine included in Unique Fire automates routine operations and leaves operators free to take custom actions based on the context.
Powerful, even in the most challenging scenarios
Unique Fire supports you both during ordinary tasks and when an emergency occurs. And if the emergency becomes a crisis, then Unique Fire is your best ally to maintain control and start collaborations with other entities. The built-in call-overflow system allows telephone calls and entire cases to be diverted to other Control Rooms, which intervene to support congested structures. The system is so flexible that the management of the event continues as if it happened in the original Control Room and without losing the original context.
The most effective way to manage crews and vehicles
The operation scenarios of Fire Brigades and fire prevention services are characterized by a multiplicity of means, resources, equipment, and vehicles relating with teams, shifts, volunteers and rescue technicians and professionals. Keeping track of this dynamic and detailed scenario, with an accurate representation of shifts and assignments, is crucial and is one of the key values of Unique Fire that we are most proud of.
Customizable in every single detail… and in complete autonomy
Each Unique Fire function can be configured to match the way you work. We are fully aware that each station has its own needs, its own availability of resources, its own workflows improved over the years. So, we arranged nearly 3000 features that can be configured to let Unique Fire become your perfect digital assistant. And you can modify independently many of them, when you want, without having to ask for the intervention of our assistance team.
What if you want to be promptly operational? Easy-peasy! You can take advantage of our predefined software configurations, or we can prearrange the best fitting setup for you. We have designed Unique Fire so flexible because we think it should be a platform that you fully own and not an imposed technology that binds you to the supplier.
Why is Unique Fire so special?
Because we have been dealing with Public Safety and emergency platforms for over 25 years as our core business. Unique Fire is based on the same technological quality that supports EMS services, European Emergency Number 112 answering points, Civil Protection and Law Enforcement Control Rooms.
Because Unique Fire is not an oppressive and monolithic platform, but it is a professional software solution that is tailor-made for each context of use, combining our software development skills with your unique experience. You can even create additional fields in the event cards, e.g. to collect custom data, as well as you can custom-design your own standard operating procedures for recurring activities. And you can do it in complete autonomy.
For the first-rate customer engagement. First, through a customer service available H24, 7 days a week and approved by the most stringent quality certifications. And then, because the teamwork with our customers begins even before the platform is delivered, while we set up and refine the solution, when our product specialists work side by side with the technicians, executives, and managers of the Fire Brigade.
Because it is a cloud software that can also be used in the exclusive hybrid mode: thus, you get all the speed and consistency of on-premises solutions with the ease of updating and the protection offered by cloud systems. It is our company commitment to simplify the technology employed in Public Safety and emergency response.
Because it is a tool with the highest level of resilience available on the market, capable of working even offline. It resists power outages, blackouts, abrupt interruptions to services and is also able to restore the exact situation as it was before a crash, to offer maximum business continuity.
Because it includes exclusive features such as the Emergency Mobile Link, which allows operators to perform a speed up the event assessment using live video from the incident scene, or the SMS-based geolocation and the real-time tracking using smartphones. All these features do not require any additional external technology. Through the EML, the Control Room operator can personally acquire the point of view of the field responders, e.g. to watch a live streaming of the firefighting actions.
Unique Fire has the highest integration capabilities you can find on the market. For this reason, it can respond to highly complex scenarios and successfully supports whole national fire brigade systems.
The platform integrates with existing devices and software – both in the Control Room and with on-field equipment, such as wearable and on-board systems – and with all standard ICCS communication technologies. You can integrate Unique Fire into an existing call management system and thus enhance its functionality, in the easiest way and minimizing staff training time.
Upgrade your Fire & Rescue systems with Unique Fire now!
MAIN FEATURES
Automatic built-in engine for Standard Operating Procedures and PDAs
Unique Fire has an exceptional built-in intelligent engine that continuously analyses the event data to propose not only pre-determined attendance (PDA), but any kind of semi-automatic procedures to the operator. This speeds up activities and ensures that the intervention is carried out effectively and accurately. Any action can become part of the operating procedures managed by Unique Fire, from suggesting vehicles and equipment (PDA) to opening documents, from showing points of interest on the map to activating guided checklists.
Decision support and error checking tools
During all phases of event management, Unique Fire facilitates the operator’s work through decision support functions such as the verification of duplicate events, the search for pre-existing information, the suggestion of available data for people, places, and points of interest. For example, thanks to an exclusive information box design, aspects such as the coincidence of several cases in the same area or the proximity of points of interest (e.g. chemical risk areas) are highlighted.
Custom assessment protocols
Unique Fire includes a module for creating custom question and answer sequences that can be used for case assessment and interviewing people over the phone. The protocols created with Unique Fire are always navigable back and forth during the interview.
Next-generation GIS and map features
The built-in map module expands the common approach to tactical maps. Thanks to the synergies with the main information providers, including Google professional services, the map not only shows all the points of interest in the area, but also up-to-date information such as timetables, access points, contact details. And the interactive drawing tools transform the map into a shared tactical table, with the ability to perform all the event management tasks directly on the map.
Geofencing – decision support based on geographic areas
The selected areas of the territory can also be used to trigger Standard Operating Procedures and other automatic features. For example, the operator can be alerted if an intervention team is close to a sensitive or risk area. Proximity can also be temporal.
Smartphone tools for team tracking and live video
Unique Fire’s EML technology – an exclusive feature on the market – turns any smartphone into an outpost of your Control Room. You can track the movements of any operator or volunteer via a simple SMS and use the camera of his mobile phone (or of the phone of a common citizen) to assess the gravity of the event and the monitor the actions taken first-hand, even before specific communication devices are sent to the area.
Early warning and alerting tools
Unique Fire is integrated with a professional early warning platform that can send alerts to the population and to teams. It includes escalation features, customizable ready-to-use templates, and multi-channel communication on all major communication media.
Multidisciplinary vocation: case sharing and process control
Unique Fire creates a true shared command and control desk and makes it available on each workstation in the Control Room. The event management software becomes a digital and interactive dashboard accessible by each operator, including coordinators and staff from other Bodies.
Other Features
Technology
Unique Fire implements the principle of “Privacy by Design”, in accordance with Article 25 of the EU Regulation 2016/679, the GDPR and the ISO / IEC 27018: 2019 standards.
Bank-level security standards: communications and data storage are protected with encrypted protocols and with the guarantee of ISO / IEC certifications for cloud platforms.
Unique Fire is designed according to the principles of User Centered Design for the lowering of training times and the reduction of errors during use.
Workload balancing between multiple control rooms and different facilities.
Integration protocols compliant with APCO / NENA 2.105.1-2017 (EIDD) requirements and, among others, with the TSO standard.
Exclusive hybrid approach: customers can choose a flexible combination of on-premises, onCloud Private, onCloud Public service delivery.
Get your customized demo!
Contact us to learn more about Unique Fire and to find out how it can help you in your specific context.