We are a company consisting of professionals with wide experience of software solutions for Emergency Calls and Alerting, for Civil Defence, Law Enforcement and on-board systems for Command & Control.
With our specialisation we operate mainly as technology suppliers capable of providing all the expertise required by companies that wish to satisfy the standards of excellence set by their markets. Our DNA as innovators drives us constantly towards solutions which, not infrequently, become the driving force for competitors and directs us towards new business and research areas destined to stand alongside our traditional field of application.
Since 2022, Regola is member of the Frequentis Group, a global supplier in the field of Public Safety worldwide.
This prestigious achievement is the certification of 25+ years of technological excellence, a quality that cannot be renounced today, in order to satisfy a market which is increasingly focused on the value and completeness of the platforms adopted.
We are perfectly aligned with Frequentis Group’s mission “For a safer world”, because of our continuous efforts to increase the awareness with which Public Safety systems are selected by Bodies and Organisations involved in protecting the public. For years we have been proud to belong to “the best part of Italy”, to that way of being Italian that is made up of entrepreneurial ethics, tailor-made attention to customers and the ability to innovate. The new synergy is the natural meeting point between our undiminished attention to detail and the solid market experience of a Group of international standing.
As part of the Frequentis Group, Regola offers its customer a quality of service in line with the most stringent international standards. And the guarantee of choosing a reliable supplier, capable of managing complex operational and technological processes, even on nation-wide software platforms.
Frequentis is an Austrian company founded in 1947 and headquartered in Vienna. With more than 70 years of experience, Frequentis is one of the world’s leading providers of technology solutions for control centres with safety-critical tasks. It operates a worldwide network of branches, subsidiaries, and local representatives in more than 50 countries and its products and solutions support over 40,000 operator working positions in approximately 150 countries.
For more information, please visit frequentis.com.
What do we do
We deliver cloud and on-premise software for EMS, Police, Fire and Civil Defence Control Rooms and for multi-agency / single emergency numbers scenarios. We are currently promoting our hybrid Incident Management approach, designed to relieve our customers from the technology details and to let them focus on the workflow and interoperability benefits of the software.
We design custom and off-the-shelf mobile applications for geolocation and on-board solutions for MDTs (Mobile Data Terminals). We are also well known for our early warning platforms for Organisations and for the private sector.
Partner & Certifications
Long-term Regola partners include the American Priority Dispatch® Corp. and the International Academies of Emergency Dispatch (IAED™). We are active member of the Advisory Board of the European Emergency Number Association (EENA) and part of the IHE (Integrating the Healthcare Enterprise) Group.
ProQA Paramount TITANIUM CERTIFICATION
Service management: ITIL 4 Service Value System
Regola services management is implemented according to ITIL best practices, an international reference framework in the field of IT Service Management (ITSM), for which Regola guarantees the certification of its staff in key roles.
By adopting the ITIL 4 Service Value System, Regola aims to guarantee the co-creation of value, starting from the opportunities and customer requests, through an active collaboration between all stakeholders.
The value of a service is defined in terms of achieving the desired outcomes by the customer, taking into account the risks and associated costs. The outcomes are pursued in terms of utility (what the service does) and warranty (how the service performs: availability, capacity, levels of security and continuity).
To support a holistic approach to service management, Regola oversees the 4 dimensions that, collectively, are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services:
- organizations and people
- information and technology
- partners and suppliers
- value streams and processes
The services are managed considering all possible external factors: political, economic, social, technological, legal, environmental.
According to ITIL 4, Regola continuously improves its services and Service Management practices, consolidating them in the broader context of customer experience, value streams and digital transformation, as well as adopting new ways of working, such as Agile and DevOps.
Regola’s Service Value System is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.